The No-Show Reducer
WHEN a booking is 24h away
THEN text the customer a confirm/reschedule link
AND release the slot if they cancel
Typical result: no-shows down by half · saves ~2 hrs/wk + lost slots
The work you do twice, done for you.
Every business has an invisible second job: confirming, chasing, retyping, reminding. We build small machines that do that job - reliably, politely, at 3am if needed - so the humans can do the work that gets paid.
The admin you repeat every week can usually be turned into a button.
Station 04·01 - A live run
Feed the line, watch it work
This is a real automation chain, simulated at 40× speed. One enquiry goes in; a booked, quoted, followed-up customer comes out. Count the human touches: zero.
✉Enquiry
arrives0.0s
arrives0.0s
⚙Read &
filed to CRM0.4s
filed to CRM0.4s
↩Instant
reply sent1.1s
reply sent1.1s
▦Calendar
hold placed1.6s
hold placed1.6s
£Draft quote
prepared2.3s
prepared2.3s
⏰Follow-up
scheduled2.8s
scheduled2.8s
EACH RUN REPLACES ≈ 14 MINUTES OF ADMIN
Station 04·02 - The recipe box
Six machines we build most often
Written the way we actually build them: when this happens, do that. If you can describe the rule, we can build the machine.
The Polite Chaser
WHEN an invoice is 7 days overdue
THEN send a friendly nudge with a pay link
AND escalate to you after the third nudge
Gets money in without awkward calls · saves ~1.5 hrs/wk
The Reputation Engine
WHEN a job is marked done
THEN wait 2 days, ask for a Google review
AND route unhappy replies to you first, privately
Steady stream of 5★ reviews · new customers trust you before calling
The Paper Shredder
WHEN a receipt or invoice lands in your inbox
THEN read it, extract the numbers
AND file the row where your accountant looks
The shoebox of receipts, retired · saves ~3 hrs/wk
The Morning Briefing
WHEN it's 7:30 on a workday
THEN message you today's jobs, gaps and overdue items
AND flag anything that needs a decision
The day starts planned, not discovered · saves ~1 hr/wk
The Second Chance
WHEN a quote sits unanswered for 5 days
THEN follow up once, kindly, with a small nudge
AND mark the lead cold after two tries
Most agencies never follow up - this recipe alone wins jobs
Station 04·03 - What it adds up to
The same week, weighed twice
Admin, by hand
≈ 11 hrs/wk
Admin, on the line
≈ 2 hrs/wk
Nine hours a week is the better part of a working day, every week - call it 450 hours a year. Spent on jobs, family, or simply not answering email at 10pm. The machines don't take holidays, and they never forget to follow up.