Enquiry triage & instant replies
Every enquiry read, sorted, and given a correct first reply within seconds - even the ones that arrive at midnight.
Replying Monday morning
Replying in 30 seconds, every time
AI that does a job, not a demo.
We wire language models into ordinary business workflows: reading messages, drafting replies, pulling data out of documents, answering customers at 3am. Quietly, cheaply, and only where it actually beats a human or a simple rule. Everything below runs live.
Station 03·01 - Ask it anything about us
The Concierge, on duty now
Station 03·02 - Watch a message get processed
The Sorting Office
Pick any incoming message. Watch it get read, classified, prioritised and answered - the way an AI mailroom would handle your inbox while you're on a job.
← Choose a message to run it through the sorter
Station 03·03 - Where it earns its keep
Six jobs we give to AI, and what they replace
Documents into data
Invoices, delivery notes, IDs, handwritten job sheets - read automatically and filed into your system as clean rows.
3 hrs/week of retyping
Checked, not typed
Review & reputation replies
Thoughtful, on-brand responses to every Google review, drafted for your approval - praise thanked, complaints defused fast.
Awkward silence on bad reviews
Same-day, human-approved replies
Serve customers in any language
Enquiries answered in the customer's language, translated for you both ways. We run our own studio in four languages this way.
“Sorry, English only”
Every enquiry is a real lead
Search that knows your business
Ask “what did we quote the Hendersons last spring?” and get the answer - from your own files, not the internet.
Digging through folders
Answers in one question
First-draft everything
Quotes, job ads, product descriptions, follow-up emails - drafted in your voice, ready for a 30-second human check.
Blank page at 9pm
Edit, approve, send
Station 03·04 - The part most agencies skip
Straight talk
We'll tell you not to use AI when…
- A simple rule does the job. “Email me when a booking lands” doesn't need a neural network. We'll build the £50 version, not the £5,000 one.
- Mistakes would be expensive. Legal wording, medical claims, final prices - AI drafts, a human signs. Always.
- Your data isn't ready. AI on top of a messy spreadsheet just makes confident mistakes faster. We fix the plumbing first.
| Assistant answering ~300 customer chats | ≈ £3 / mo |
| Reading ~500 invoices into a spreadsheet | ≈ £2 / mo |
| Drafting replies to every review you get | ≈ £1 / mo |
| Translating enquiries, four languages | ≈ £1 / mo |
| A month of AI doing all of the above | less than a round of coffees |
The cost is in building it right once - wiring, guardrails, and a human-approval step - not in running it. That's the part we do.